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LendingClub + Zendesk: supplying a much better client experience with an assistance center and high-volume help

LendingClub + Zendesk: supplying a much better client experience with an assistance center and high-volume help

LendingClub migrated from Salesforce to Zendesk help and Guide so that they could offer a far better consumer experience. Find out how the LendingClub group handles 50,000 seats on a monthly basis.

“Zendesk is fantastic since it’s extremely configurable additionally the data reporting is straightforward to create, even when you’re perhaps not an incredibly technical individual. And whenever I experienced a demand, i usually felt Zendesk ended up being prepared to help me to arrive at a fast quality.”

Director, Payment Solutions at LendingClub

“We don’t have to submit a admission to obtain something changed. We could simply go in and alter something straight away. It’s fast, instant, and of good use.”

Director, Payment Possibilities at LendingClub

On Line Marketplace, Lending, Funding

San Francisco Bay Area, CA

50,000

Solution Bot resolution price

Whenever Army infantry officer Andrew Jensen heard soldiers explore their monetary struggles, he recognized the significance of empowering visitors to make strong decisions that are financial. Therefore after leaving the armed forces, Jensen joined up with LendingClub, business whose objective of monetary empowerment matched his or her own. […]